Online Banking & Bill Pay

Online Banking Support Topics 

Online banking is the heart of our online and mobile services.  If you want to pay bills, receive online statements or bank on-the-go with a mobile device, it all starts with activating your online banking ID.

Enroll in Online Banking

Password Reset

Bill Pay

Security Settings

Secure Messages

Account Alerts

Account Nicknames

Tile View

 

See also Online Statements.

 


Enroll in Online Banking

  • Visit the BankMidwest.com home page and find the gray Online Banking Login box.  Click the First time? ENROLL here. link (below the Submit button). 
  • Select the Let’s Get Started button.  Accept the terms of the Online Services Agreement and click Next.
  • STEP 1:  Multiple options to enroll will display; however, you will likely use your Social Security Number to enroll.

Screenshot of Enrollment Options: User ID, Social Security Number or User ID and Password

If you were given an User ID in the branch during account opening, the remaining verification steps will look different.

Enter your Social Security Number and type the one-time Code that appears on the screen. Click Next.

  • STEP 2:  Verify your account by entering your Last Name, last 4 of your SSN, Zip Code and Date of Birth.
  • STEP 3: Answer 3 security questions to which only you know the answers for future logins.
  • STEP 4: Create your password between 8-24 characters. 
NOTE: Customers with an online banking ID prior to April 2017 must also first enroll! 
View First-Time Access Enrollment Steps

User ID:  same User ID as previous online banking
Password: last 4 digits of Social Security Number or TIN

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Password Reset

If you forget your User ID or password within Online Banking, click the relevant gray tile under the Help Column (right) inside of Online Banking.  Online Banking Password Reset Screenshot

 

 Or, send us a request and we’ll contact you during normal business hours to get you back online.

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Bill Pay

If you’re enrolled in online banking, you can get started paying bills online, too. It’s free!

  • Use one secure site to pay multiple bills
  • Schedule payments in advance
  • Pay companies and individuals electronically or by check (we’ll mail it for you –and it’s free!)
  • Set up one-time or recurring payments

 

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Security Settings

Need to change your password, security key, or security questions?  Simply log in to online banking and choose Options from the grey toolbar. Use the following three security options to help protect your account. 

Change Your Password

It’s easy.  Click the Change Password button. Remember it must be between 8-24 characters. 

Security Key

When logging in, a Security Key image displays above the password field. You should verify that this is your Security Key and then enter your password to continue the login process.

Image of the password screen displaying the Security Key image.

To change your security key (the way your name displays “scrambled” on the password page), under the Security Key section edit the current name.  Click the Submit button.

Security Questions and Answers

You can change your security questions at any time.  Either select a new question from the drop-down box, or create your own.  Don’t forget to enter your answer.

In order to make any security setting change, you will need to confirm the change by entering your password.

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Secure Messages

Need help?  Send us a secure message in online banking regarding any issues or concerns you have regarding your accounts.  We can exchange confidential information securely though this online message system.  We check and respond these messages periodically throughout the day.

NOTE: This is not a real-time chat feature. For urgent matters, please call 888.902.5662 during the hours Monday-Friday 7 a.m – 7 p.m. and Saturday 8 a.m. – Noon.

To send us a secure question about your accounts, click the envelope icon under the Security Key displayed in the upper left corner of the screen.

Image of the envelope icon circled to send a secure message.

Click the New Message button to enter a subject and type your message  Then, click Submit to send us your message. We respond as soon as we can. 

 

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Account Alerts

Too busy to monitor your account every day?  Setting up account alerts in online banking will notify you when certain activity occurs with your account.  Some of the available alerts are:

Balance Alerts

Set alerts to find out when your balance is above, equal, or below a specific amount (available for most account types)

Transaction Alert

Set transaction alerts to notify you when specific transactions (ACH, point-of-sale debits, deposits, withdrawals) clear your account.  These can be based on how transactions post to accounts and can be helpful if monitoring specific transaction activity.

Check Cleared Alert

Get notified when a check has cleared your account.  This can be a specific check or there is a separate alert for a range of checks cleared.

Event Alerts

Use these alerts for notification of security events taking place on your account:

  • Account is locked out from too many invalid login attempts
  • Password Change or Forgot Password Attempted
  • Unusual login notices based on geography (outside of city, state, country, or IP Address)

Reminders

Set up general alerts for any type of reminder you may need.

Online Banking Account Menu screenshotAll alerts can be emailed or texted to your email or mobile phone.  You can also choose to not be alerted at certain times of the day or week such as night hours or weekends.  

Please note that alerts are not real time.  There will be a slight delay between the time the transaction posts and the time you receive the notice.

In order to set these alerts up, login to your online banking account using a web browser of your choice. 

Once logged in, choose Accounts from the grey toolbar.  It will display a drop-down menu. 

Choose Account Alerts from the menu.  

After filling out the form with your specific wants, click Submit and confirm the alert details.

 

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Account Nicknames

If you have multiple accounts and get confused on which account is used for what purpose, you can provide nicknames to your accounts.  

Under the Options menu, simply select Account Nickname to personalize a name for each of your accounts.  

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Tile View

If you wish to view a brief snapshot of all of your accounts including the most recent transactions, use the Tiles view. Under the Accounts menu, click Tiles

Online Banking Tiles Screenshot

Customize your view by moving your account windows so it’s organized the way you want your accounts to appear. Place your cursor above the name of the account until you see a cross arrow, then hold and drag the account window to a new position.

Make Tiles Your Default Home Page

Under the Options menu, choose Customer Info. Look for the section titled Custom Start Page. Choose Tiles (or any page you wish) so it becomes the default screen every time you log in.

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More About Online Banking