Online and Mobile Banking User Guide

User Guide

View Online Banking User Guide


Our digital user guide provides an interactive table of contents to help you find the help you need when you need it!  Below, we’ve called out a few links to popular sections of the guide.

Personal online banking User Guide Quick Links

Personal User Guide

Reset Forgotten Password (consumers only)

Security Alerts

Online Statements

Mobile Security

Mobile Deposit

Bill Pay

Pay a Person (P2P)

External Account Transfer (A2A)

Manage Debit Cards (on/off)



Download Online Banking User Guide PDF (6.5 MB) Updated January 23, 2023.


New to online or mobile banking? It’s easy to get started — learn how!

Looking for Business Banking or Cash Management help? Visit our Help Center page for business banking.

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Customer Care Support


Monday – Friday 8 a.m. — 5 p.m.
Saturday 8 a.m. — Noon

Click here for help with Cash Management.

Personal Banking Mobile Apps

Download our Bank Midwest mobile banking app from the App Store or Google Play.

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Frequently Asked Questions

  • What browser should I use to access online banking?

    Recommended browsers that we help support:

    Install one of the supported browsers to your desktop by visiting the websites linked above and download the browser.

    NOTE: Internet Explorer is not a supported browser and may cause issues and not provide the optimal digital experience.

  • Where do I find Bill Pay?

    In the Money Movement section, you’ll see a Payments link that takes you to a site where you can not only pay your bills but also send money to a person (Pay a Person) or transfer money to or from an external account. Simply click I need to and find your options.

Still have questions?

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