Business Banking User Guides

We have business online banking user guides to help you get to know our solutions better:

Arrow DownWhat you’ll find on this page:



Cash Management User Guide


User Guide

View Cash Management User Guide


Cash management Guide Quick Links

Cash Management User Guide 200x400

Manage payee recipients (ACH/Wires)

Create or Import Batch Payees

Create Payments

ACH File Upload

ACH Payment Amount Edits

Approve Payments


Download Complete User Guide PDF (16.3 MB) Updated August 7, 2023


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Business Banking User Guide


User Guide

View Business Online Banking User Guide


Business online banking Guide Quick Links

Business User Guide Thumb

Logging In

Accounts Page

Security Alerts


Bill Pay

Online Statements


Download Complete User Guide PDF (5 MB) updated December 20, 2021


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  • Icon Authentication

    Token Option

    Token authentication is a delivery method option in addition to text message, email, and voice message.

    An authentication code is required the first time a user logs in to business banking, when a new device is used or when a high risk transaction (ACH/wire) is conducted.

    If you wish to use a token for authentication, first download the token app and register the token, which requires entering two unique codes, and then a validation code. Future transaction will only require one code — when validating a new device or to confirm a high-risk transaction.


    Vip Access Token App

    • Download the VIP Access app from Symantec VIP.
    • Log in to Business Banking at
    • Select the delivery method option named Hard Token (used for both the token app or a physical token).
    • Enter the first security code. Wait 30 seconds to refresh a new code.
    • Enter the second code. Wait 30 seconds for the code to refresh.
    • Enter a third validation code to complete the token setup.

    After your token app is registered, a code will only be entered one time for high risk transactions or if logging in from a different device.

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Business Solutions Support

Monday – Friday 8 a.m. — 5 p.m.

Looking for personal banking help?

Want to start banking online?  Call Business Support 844.238.3838 to enroll your business accounts.

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Download our Bank Midwest Business app from the App Store or Google Play.

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