If you haven’t used Online Banking, you’ll need to first enroll to access your accounts online. If you didn’t receive a User ID and Password during account opening, you’ll need the following to enroll:
- Social Security Number or (TIN)
- Zip code
- Date of birth
STEP 1: System verification
Multiple options to enroll available; however, you will likely use your Social Security Number to enroll.
Enter your Social Security Number and type the one-time Code that appears on the screen. Click Next.
STEP 2: Account owner verification
Verify your account by entering the following information:
- Last Name
- Last 4 digits of your SSN
- Zip Code
- Date of Birth.
STEP 3: enrollment code
Select how you’d like to receive an enrollment code for verification: email, phone call or text message.
The information we have on file for your account will display. For example, if we have multiple phone numbers, all will display so you can choose the preferred number for the option you select.
You should receive the code within a couple of minutes. Enter the code you receive in the enrollment screen.
STEP 4: challenge questions
Answer 3 security questions to which only you know the answers for future login and verification. Be mindful of spelling and spacing when typing in your answers. Remember how you answer these questions as you’ll like need them for future access to your accounts.
STEP 5: User ID and password
Your email address will pre-populate based on the information we have already entered in our banking system. If you need to update your email, please contact firstname.lastname@example.org.
Create your User ID.
- Must contain 5 characters (letters and/or numbers) including at least one letter.
- Cannot contain any special characters. For example: @ ( ! # $ & % ( ).
- Cannot contain spaces.
Create your Password.
Our strength detector will let you know if the password needs to be more complex to help protect you from unauthorized access.
- Choose a password that is between 8–24 characters.
- Passwords must contain at least one uppercase letter, one lowercase letter and one number.
- Special characters are optional but will strengthen your password. Only the following may be used: ! # $ & % ( )
- Avoid using birthdays, children’s names, or other obvious words that fraudsters could guess.