HELP CENTER: PERSONAL ONLINE & MOBILE BANKING

 

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Get Started Banking Online or Mobile

From your computer:  use the Login menu at the top of this page and click Personal Banking.

From your mobile device: download and enroll using mobile app:

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HighlightsEnroll as new user

Click the “New User? Register Here” link. Verify your personal information including an account number which can be found in your new account documents.

Choose how to receive a verification code (text, email or voice) and enter it. Each time you use a new device, we’ll ask you to verify with a one-time code.

NOTE: The one-time verification code is only valid for 15 minutes.

HighlightsSign up for paperless statements

Access your monthly accounts statement online and avoid a paper statement fee. Learn how to go paperless in 3 steps.

HighlightsSet up biometrics mobile security

Mobile preferences allow you to enable TouchID, Fingerprint Login or Face ID for quick access and added layers of security.

Open the Settings menu in the upper right corner of your screen. Options depend on your mobile device. Android users should look for Login Type. iPhone users should enable the Biometrics setting.

HighlightsSet up security and account alerts

Stay informed and protect your accounts by setting up alerts. You’ll get notified by text, email, or push notification when important activity happens.

1. Choose how you want to receive alerts

Log in and open the Settings menu in the upper right corner. Select Alerts, then click Configure to pick your delivery method (email, text, or push) and add your contact details.

2. Pick the alerts you want

Security Alerts: Apply to all accounts. Some critical alerts (such as login attempts or changes to your contact information) are always on for your protection. You can also choose optional alerts, like payment or transfer notifications.

Account Alerts: Choose an account, then select balance or transaction alerts that matter to you.

Tip: Customize alerts to fit your needs so you always know what’s happening with your accounts.

 

What else can I do with online or mobile banking?

  • Deposit money with mobile deposit or find an ATM
  • Move money faster with real-time payments — pay a person or between accounts
  • Manage and monitor your accounts (including your debit card)

 

Questions About Getting Started

  • Do I need to enroll on my computer first?

    No!  You can enroll from your computer or mobile device whichever you prefer.

  • What happens if I forget my Username or Password?

    If you forget your username or password, simple visit the main Login screen to find a self-help option.  Click the text link “Forgot Username or Password?” or “Forgot Password?“. Choose the help you need, verify your information, and you’ll be presented with your Username or be able to reset your password.

    Or, contact us at 888.902.5662.

  • How do I enroll my Business Accounts in online or mobile banking?

    Please call our Business Support team for assistance in setting up your business accounts and users with the proper permissions. Call 844.238.3838 or email [email protected].

  • What browser should I use to access Online Banking?

    We help support the following up-to-date recommended web browsers:

    Browse on your desktop

    Install one of the supported browsers to your desktop by visiting the websites linked above and download the browser. Make sure you keep them up-to-date with the latest versions.

    Browse on your mobile device

    Visit the App Store or Google Play store and download one of the supported web browser apps listed above to bank from your mobile device’s web browser.

Need more information? 

Take advantage of our detailed Online and Mobile Banking User Guide in the Help section.

Online Banking User Guide