Help Center: Cards

Report your lost or stolen card immediately.
If you feel that you have been the victim of identity theft, you may need to take additional action.

Bank Midwest Debit Card

Bank Midwest Customer Support

Mon. – Fri. 7 a.m. to 7 p.m.
Saturday 8 a.m. – Noon

After Hours: Call FIS Global at 833.933.1681. International cardholders should call 727.227.2447.

Turn your debit card off or on.

Mobile App Icon 150x150Temporarily suspend your debit card with our Mobile Banking app. If you temporarily misplace your card or find a questionable transaction, turn your card off. Once you find your card or solve a transaction mystery, turn your card on again.

Elan Credit Cards

Call Elan Financial Services to report a lost or stolen credit card.

Consumer cardholders800.558.3424 

Business credit cardholders 866.552.8855 

Gift or Prepaid Cards

Customer Service at these issuers will assist with your gift or travel card if lost or stolen.

Metabank Gift Cards


Metabank Travel Cards


Transcard Gift Cards