Help Center: Cards
Report your lost or stolen card immediately.
If you feel that you have been the victim of identity theft, you may need to take additional action.
Bank Midwest Debit Card
Bank Midwest Customer Support
Mon. – Fri. 7 a.m. to 7 p.m.
Saturday 8 a.m. – Noon
After Hours: Call FIS Global at 833.933.1681. International cardholders should call 727.227.2447.
Turn your debit card off or on.
Temporarily suspend your debit card with our Mobile Banking app. If you temporarily misplace your card or find a questionable transaction, turn your card off. Once you find your card or solve a transaction mystery, turn your card on again.
Elan Credit Cards
Call Elan Financial Services to report a lost or stolen credit card.
Business credit cardholders 866.552.8855
Gift or Prepaid Cards
Customer Service at these issuers will assist with your gift or travel card if lost or stolen.
Metabank Gift Cards
Metabank Travel Cards
Transcard Gift Cards