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Phishing calls are on the rise. If you receive an unexpected call or message from someone representing Bank Midwest, do not respond. Contact us directly using the number on the back of your debit card or our website. Remember, Bank Midwest will never request your login credentials or account information through phone calls not initiated by you.

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Updated Bank Service Hours Effective May 4

Effective May 4, 2024, Bank Midwest will update customer service hours affecting the following services and locations.

Icon Phone HandsetPhone Service

Hours change

Customer Support Hours — 888.902.5662

  • Change: Monday – Friday 8 a.m. – 6 p.m. (change from 7 a.m. – 7 p.m.)
  • Saturday 8 a.m. – Noon (no change)

 

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Video Teller (ITM) Service

Hours change and New Locations

Video Teller (ITM) Service Hours

  • Change: Monday – Friday 8 a.m. – 6 p.m. (change from 7 a.m. – 7 p.m.)
  • Saturday 8 a.m. – Noon (no change)

Video Teller (ITM) Service Locations

  • Current locations: Iowa – Armstrong, Okoboji, Wall Lake; Minnesota – New Ulm, Sherburn, Westbrook; South Dakota – Sioux Falls
  • New locations: Minnesota – Jackson and Windom

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Drive-Up Service Hours

Hours Change for select locations

Fairmont Drive Up Hours

  • Change: Monday – Thursday 8 a.m. – 5 p.m. (change from 8 a.m. – 5:30 p.m.)
  • Friday 8 a.m. – 5:30 p.m. (no change)
  • Saturday 9 – 11 a.m. (no change)

New Ulm Drive-Up Hours

  • Monday-Friday 8 a.m. – 5 p.m. (no change)
  • Change: Saturday closed (change from 9 a.m. – 11 a.m.). Video Teller/ITM available for transactions.

Jackson Drive-Up Hours — effective May 11

  • Monday-Thursday 8:30 a.m. – 4:30 p.m. (no change)
  • Friday 8:30 a.m. – 5 p.m. (no change)
  • Change: Saturday closed (change from 9 a.m. – 11 a.m.). Use new Video Teller/ITM

Windom Drive-Up Hours — effective May 11

  • Monday-Friday 8 a.m. – 5 p.m. (no change)
  • Change: Saturday closed (change from 9 a.m. – 11 a.m.). Use new Video Teller/ITM

 

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