Help Center
It’s common to have questions about your banking, and you shouldn’t have to search for answers on your own. Your bank customer service team at Bank Midwest offers clear, transparent guidance to help you move forward with confidence.
Personal Online & Mobile Banking
Got questions about banking on the go? Our team provides mobile banking help so that you can make the most of our digital tools–quickly and conveniently.
Business Online & Mobile Banking
Your banking should match the pace of your business, not slow it down. Find online banking help with your local team at Bank Midwest, providing straightforward solutions so you can focus more of your time and resources toward growing your operation.
Accounts
Need bank account help? Our team is here to answer your everyday banking questions so you can breathe easy about your finances.
Cards
Have questions concerning your debit card? We’re here to help you with any questions you have so you can have peace of mind.
Report a Lost Card
Bank Midwest Debit Card
Call Bank Midwest Customer Support 888-902-5662
Mon.–Fri., 8 a.m.–6 p.m. CT
Saturday, 8 a.m.–Noon
After Hours: Call FIS Global 833-933-1681
After Hours: International cardholders 727-227-2447
Turn your debit card off or on: Temporarily suspend your debit card with our Mobile Banking app. If you temporarily misplace your card or find a questionable transaction, turn your card off. Once you find your card or solve a transaction mystery, turn your card on again.
Elan Credit Cards
Call Elan Financial Services to report a lost or stolen credit card.
Consumer credit cardholders: 800-558-3424
Business credit cardholders: 866-552-8855
Gift or Prepaid Cards
Customer Service at these issuers will assist with your gift or travel card if lost or stolen.
Metabank Gift Cards: 866-496-6183
Metabank Travel Cards: 866-261-7741
Transcard Gift Cards: 800-416-6373
Loans
Looking for banking support with loans? Our lending team is easy to reach and ready to answer all your questions so that you can make informed decisions about your finances.
Security
Your security is our priority. Find answers about account protection, fraud prevention, and what to do if you notice unusual activity with a bank that offers support exactly when you need it.
Equal Housing Lender