• Are there convenient branch locations?
  • What are the bank’s hours of operation?
  • Are ATMs readily available?
  • Can you deposit checks remotely?
  • Can you handle routine transactions without visiting a branch?
  • Can you easily reach someone when you need personal assistance?
  • Can I speak directly with a banker in person or on the phone?
  • Will I work with someone who takes the time to understand my financial situation?
  • Is there a local team I can contact when I have questions?
  • Can I easily reach someone who can help me make an informed financial decision?
  • Will I have an ongoing relationship with my banker, or will I start over with someone new each time I have a question?
  • Mobile and online banking
  • Mobile check deposit
  • Online bill pay
  • Online transfers
  • Person-to-person payments
  • Account alerts and notifications
  • Online statements
  • Card controls and security features, including the ability to turn a card off if it’s lost
  • Does the bank offer mortgages?
  • What types of consumer loans are available?
  • Does the bank offer business banking?
  • Can the bank help with estate planning?
  • Can the bank provide more sophisticated services as your needs become more complex?
  • Small-business owners
  • Entrepreneurs
  • Homebuyers
  • Families
  • Real-estate investors
  • Established local companies
  • Home mortgages
  • Home equity lending
  • Personal loans
  • Business loans
  • Commercial real estate financing
  • Equipment financing
  • Lines of credit
  • Personal checking and savings
  • Business checking
  • Business credit
  • Equipment financing
  • A mortgage
  • Insurance*
  • Investment services*
  • Trust or estate planning
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