YOUR NEW BANKING EXPERIENCE HAS ARRIVED
We’ve changed to a new, state-of-the-art banking system to make your banking experience faster and safer.
Before you can access the NEW online banking, ALL Online Banking customers must first re-enroll by clicking the link below the Submit button!
User ID: same User ID as previous online banking
>> View printable enrollment guide.
Then, download the NEW Mobile Banking app and login. The Bank Midwest apps are available. in the App Store and Google Play
Customer Support 888.902.5662 || Business support 844.238.3838.
What’s Not Changing
Access to Cash
There will not be a disruption to ATM access during conversion weekend. You will have the ability to use your debit card, credit card and/or write checks during the upgrade.
Account numbers, Bank Midwest’s routing number and direct deposit information will remain the same.
Statements and Notices
Bank and Home Equity Line of Credit (HELOC) statements and a variety of notices will have an updated look presenting messages and account information differently.
Multiple April Bank Statements
You’ll receive multiple statements during the month of April as our old and new systems reconcile each account. Beginning in May and the following months, bank statements will be issued at the end of each month.
Overdraft Protection and Executive Line of Credit Combined Bank Statements
The final statement generated on our old system April 21 will reflect activity through that date. This statement will show recent activity only and no payment will be requested.
Your new statement issued at the end of the month will once again display current finance charge and payment due information. Your payment due date may change and will be indicated on the new statement.
Real Time Transaction Balances and Posting Order
Beginning April 24, our new banking system will feature real time transaction balances to provide up-to-the-minute accuracy of your account balance.
Certain items may be paid immediately upon receipt. These items include checks deposited at the branch from Bank Midwest accounts, ATM withdrawals, debit card purchases, and other online transactions.
Currently, debit card purchases and these other transactions are not subtracted from your account balance until the end of the business day. With real time transaction balances, you can track your real balance more effectively throughout the day; however, the immediate payment of funds may cause unexpected overdraft fees to be assessed if your balance falls below zero prior to a processed deposit.
If a scheduled transaction falls on a bank holiday, the transfer will be processed one day prior to the scheduled date rather than after.
Holiday and Weekend Automatic Loan Payments
Beginning April 24, our weekend and holiday processing period will change. If an automatic transfer set up for loan payments falls on a weekend or a Federal holiday when Bank Midwest is closed, the payment will automatically be made on the business day prior to the weekend or holiday. Your statement and account history will show the effective date when the automatic transfer was originally scheduled.
For example, if a recurring loan payment is scheduled for Saturday, May 6, the funds will be drawn from the account Friday, May 5. The statement will show the payment is effective May 6.
If Bank Midwest is open on a federal holiday, an automatic payment will be made that same day.
Debit Card Alerts: Bank Midwest Fraud Center
A new, enhanced security fraud alert service will be used for suspicious debit card transactions beginning April 24. If suspicious transactions are detected with your debit card, you will be notified by an automated phone system or text message.
The Bank Midwest Fraud Center will feature a new phone number which you may wish to update or add to your contact list: 877.230.3179.
Online, Mobile and Phone Banking
Accessing your accounts through online, mobile and phone banking will require re-enrollment. Here’s a quick overview of enrolling the first time.
Incoming Domestic Wires
To receive domestic wires beginning April 24, use the following “Receiving Bank” details:
Receiving Bank: Bank Midwest, ABA # 0912-0164-3
Beneficiary (Credit): Customer Name, Bank Midwest Account Number
Incoming International Wires
Beginning April 24, use the following information to receive international wires. The originating institution will determine the U.S. correspondent bank.
Beneficiary Financial Institution (FI): Bank Midwest, 1920 Center Creek Drive, Fairmont, MN 56031
ABA # 0912-0164-3
Beneficiary (Credit): Customer Name, Address and Bank Midwest Account Number
Questions and Answers
We know you have lots of questions about how this change will affect you. Here are some common questions to help you better understand what’s changing and why.
Why are we changing to a new banking system?
Simply said, we’re trying to make your banking experience faster, easier and safer. By upgrading our technology we’ll be able to better serve you in the future.
Who do I contact for help during conversion weekend?
All of our locations, drive-ups, ITMs and Customer Support phone line will be CLOSED during the weekend of April 22-23. Our team members will be busy preparing for the new banking system launch on Monday, April 24.
We will be ready to answer any questions you have regarding the new banking solutions when we re-open Monday morning.
If you can, plan ahead and schedule any timely bill payments or account transfers by 4 p.m. on Friday, April 21. That way you won’t need to worry accessing your accounts the weekend of April 22. Our banking system will be down and no transactions can be made using any online, phone or mobile channel.
If I have any questions about these changes, who can I talk to?
Monday – Friday 7 a.m. – 7 p.m.
Saturday 8 a.m. – 12 p.m.
Accounts and Statements
How will this change my account?
Will my statements change?
Why am I receiving multiple statements in April?
How does this affect my account service fees?
During the transition, multiple statements will be issued in April and your statement issue date will also be moved to month-end starting in April. Account service fees will not apply to accounts for partial-month statements issued on April 21 and April 30. In May, account service fees will resume and appear on the statement issued at month-end if account qualifications are not met.
Will direct deposits work as they have in the past?
Will I continue to receive Online Statements if I currently am enrolled?
I have set up automatic transfers in online and mobile banking. Will they continue after April 24?
Why are we changing to a new online banking platform?
Will I be able to login using the same User ID and Password?
>> View printable enrollment guide.
I have set up automatic transfers between my accounts. Will they continue after April 24?
Yes. Scheduled transfers will transition into the new online solutions. However, after April 24, you may want to re-enroll in online banking (or mobile) to confirm the transfer schedule is correct.
What information will be available April 22-23?
Your account balances as of Friday, April 21, will display. Any debit card activity during the weekend of April 22-23 will not display until Monday morning, April 24.
Will I be able to see my transaction history and previous statements?
You will have access to your transaction history from January 1, 2017, until April’s conversion. We would like to encourage all Online Banking customers to download history and statements prior to April 21 , 4 p.m., for their records.
Will Online Banking alerts carry over?
No. You will need to set up personal alerts in the new online banking solution.
Will I access Bill Pay through Online Banking and Mobile Banking like before?
Yes. You will need to re-enroll in Online Banking and accept the terms of a new user agreement for Bill Pay and all online services.
Will the merchants and vendors I’ve already set up move into the new Bill Pay?
Any companies and merchants set up as payees using standard Bill Pay will appear in the new system; however, please review converted payees on April 24 or later. Some merchants may no longer be able to accept online payments through our new vendor. If a merchant converts from accepting online payments to checks sent by mail, there will be a time delay in receiving payments.
Any payees that you set up using the Pay a Person feature will not appear in the new system. You can easily set them up again by using their email or cell phone.
Will scheduled bill payments transfer to the new system?
Yes, scheduled one-time and recurring bill payments will be transferred to the new system on the dates originally scheduled for payees. You are encouraged to download scheduled transactions to make sure they transfer correctly into the new system after April 24.
Will my Bill Pay transaction history convert to the new system?
No. Unfortunately, you won’t be able to see bill pay transactions processed April 21 or earlier in the new system. However, you can reference previous bank statements for these transactions.
If you’d like, you can download your bill payment history to an Excel document prior to 4 p.m. April 21.
How long will the current app work?
Will I have to download a new mobile banking app?
When will the new app be available and when can I expect it to work?
Will the new mobile app have the same features as our current one?
Will I continue to receive Online Statements if I am currently enrolled?
Debit Cards and ATMs
Will the Bank Midwest ATMs be available during the conversion?
Yes. Bank Midwest-owned ATMs will be available all weekend during the conversion. Even though the Personal Teller option of the ITM will not work on Saturday, customers will be able to use the ATM functionality when other systems are down.
Is the MoneyPass Network changing with this conversion?
No, we will continue to utilize the MoneyPass network.
Will the ATM portion of ITMs function during the conversion weekend?
Yes. Even though the Personal Teller option of the ITM will not work, you will be able to use the ATM functionality when other systems are down.
If I received my debit card prior to April 24 but I didn’t activate it, how do I activate it April 24 or later?
Activate your card by calling an automated phone system 866.642.0450 from your primary phone number. International cardholders should call 859.488.4128.
How will I report a lost or stolen debit card after April 24?
You may call Bank Midwest during normal business hours. After hours, call our new partner Vantiv’s lost/stolen number at 800.528.2273. International cardholders may call 812.647.9794.
Will Bank Midwest continue to offer Phone Banking?
Yes. We will continue to offer Phone Banking as an option to access your accounts.
Will the number for Phone Banking change?
No. The Phone Banking number will remain the same — 800.914.6027.
Will login credentials for telephone banking change?
Yes. If you’re an active phone banking user, you can re-enroll in Phone Banking using the following credentials. Please allow a little extra time (5-10 minutes) for the initial set up. View an overview of the enrollment process.
Will I need to do anything different starting April 24?
Yes. You may call the same phone line (800.914.6027), but you will need to re-enroll by pressing the * key and follow the prompts the first time you call in. The menu options will also be different.
Will the log in process change for my business users?
All business users will need to re-enroll through Online Banking following the consumer enrollment instructions but using the Business TIN. In addition to re-enrolling the first time, you will need to choose either a physical token or use a token displayed in a mobile app on your device. Desktop tokens will no longer work beginning April 24. After enrolling in Online Banking , users will need to contact Business Solutions Support at 844.238.3838 to register their security token
Will my ACH Batches convert?
No. Payee records will convert; however business users will need to set up ACH Batch Templates in the new system. Here are some instructions to help get you started. Cash Management ACH Instructions (408 KB PDF)
What do I need to do to access my online banking transactions in Quicken starting April 24?
Essentially you’ll need to disconnect Quicken from accessing the old banking system (named Bank Midwest, Minnesota Iowa NA and reconnect to the new system, Bank Midwest, One Place on or after April 24.
Web Connect was typically used to connect your account with Quicken (and is still available); however, we now have the Direct Connect option which tends to be more reliable and easier to use.
Use these tip sheets to help access your accounts.
|Quicken for Windows: Web Connect to Direct Connect||Quicken for Windows: Web Connect to Web Connect|
|Quicken for Mac: Web Connect to Direct Connect||Quicken for Mac: Web Connect to Web Connect|
My register is out of balance. How do I remove duplicate transactions from my register?
There is a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register.” If this preference is enabled, then you will have to delete the transactions in the register.
- If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting.
- If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time.
Quicken Help & Support
What do I need to do after April 24 to access my Online Banking transactions in QuickBooks?
Essentially you’ll need to disconnect QuickBooks from accessing the old banking system and reconnect to the new system that launches April 24.
Web Connect was typically used to connect your account with QuickBooks (and is still available); however, we now have the Direct Connect option which tends to be more reliable and easier to use.
Use these tip sheets to help access your accounts.
|QuickBooks Windows: Web Connect to Direct Connect|
|QuickBooks for Mac: Web Connect to Direct Connect||QuickBooks for Mac: Web Connect to Web Connect|
How do I remove duplicate transactions from my register?
QuickBooks Help & Support