Report a lost or stolen card immediately.
Depending upon your card type, there are various options on how to suspend or deactivate your cards.
Bank Midwest MasterCard® Debit Card
If your debit card is lost or stolen you have options on how to proceed:
CALL TO REPORT A LOST OR STOLEN CARD
Call our Customer Support line 888.902.5662.
Monday – Friday — 7 a.m. to 7 p.m.
Saturday 8 a.m. – Noon
SUSPEND YOUR DEBIT CARD
From the Mobile App
Use the mobile banking app to suspend your card if you temporarily misplace your card or find a questionable transaction. Once your card is location or transaction mystery solved, you can re-activate the card by logging back into the mobile app.
DEACTIVATE YOUR DEBIT CARD
with Online Banking or the Mobile App
If you KNOW your card has been lost or stolen, deactivate your debit card through online or mobile banking. THIS ACTION CANNOT BE REVERSED. Please call the next business day if you wish to have your debit card re-issued in a local branch. Otherwise, we can order one for you which you should receive within 14 days. Online Banking:
- Log in
- Select the Settings menu to find the Debit Card options. Mark your card as “Lost/Stolen.”
Visa® Credit Card — 866.552.8855
Call Elan Financial Services to report your Visa® credit card lost or stolen.
Gift Card — 800.416.6373
Transcard Customer Services will assist with your gift card if lost or stolen.