Report Lost or Stolen Card

Report a lost or stolen card immediately.

Depending upon your card type, there are various options on how to suspend or deactivate your cards.

Bank Midwest MasterCard® Debit Card

If your debit card is lost or stolen you have options on how to proceed:

CALL TO REPORT A LOST OR STOLEN CARD

By Phone

Call our Customer Support line 888.902.5662
Monday – Friday — 7 a.m. to 7 p.m.
Saturday 8 a.m. – Noon

After Hours

Call our Vanity at 800.528 2273 after hours. (International Cardholders — 812.647.9794 )

TURN OFF YOUR DEBIT CARD

From the  Mobile App

Use the mobile banking app to turn your card off or on if you temporarily misplace your card or find a questionable transaction. Once your card is location or transaction mystery solved, you can turn your card back on.

ACTIVATE YOUR CARD

To activate you new debit card, call 866.642.0459 from your primary phone. You’ll need to verify your Social Security Number and/or date of birth, then select your PIN. 

CHANGE YOUR PIN

If you know your PIN but wish to change it, call 877.265.9594 (International Cardholders — 859.488.4130)

 

Visa® Credit Card — 866.552.8855

Call Elan Financial Services to report your Visa® credit card lost or stolen.

Gift Card — 800.416.6373

Transcard Customer Services will assist with your gift card if lost or stolen.