From Our Blog


Protect Against Robo Calls

Many area residents have been targeted by a recorded phone call made by criminal’s intent on getting personal debit or credit card information to use it fraudulently.

We received reports of the most recent scam early on and our security protocols helped protect our customers. This latest event once again emphasizes the importance of understanding the tool used to run this kind of scam: Robocalls.

You’ve probably gotten a lot of robocalls; those pre-recorded messages that look for donations, want you to buy something, or ask for your opinion when you answer the phone.

Here are three important things you should know:

  1. Why you get so many robocalls
According to the Federal Trade Commission (FTC), companies using autodialers can send thousands of phone calls every minute for an incredibly low cost. Some robocalls, like an appointment reminder, flight status update, prescription refill reminder and other purely information messages, are permitted by the FTC. But if the recording is a solicitation being used without your written permission to receive it, the call is illegal.
  2. Why robocalls are so prevalent and so hard to stop
    1. Many fraudulent robocalls use ID “spoofing” to fake the caller ID information you see on the phone, so you think the call you’re receiving is from a company you know or already do business with. When it turns out the call is a scam, the robocallers, who have used internet technology to hide their location, are difficult to track down.
  3. What to do if you get a robocall
    1. Hang up. That’s it. Don’t try to argue your case with a fraudster. You can also report your experience to the Federal Trade Commission (FTC) online or by phone at 1.888.382 .1222.And remember, at Bank Midwest, we will NEVER ask you to give your account information, PIN, or password to us over the phone!
    2. Yes, technology that helps you remember your dental appointment is great. But be wary and beware of calls that don’t sound like the trusted companies you know.